IFEHC's Consumer Policies

IFEHC, PLLC draws attention changes to pertinent documents. As made abundantly clear, patients/examinees are responsible for staying up-to-date with pertinent changes. IFEHC, PLLC does not have the resources to contact every individual when there are changes. IFEHC, PLLC values transparency. It does its best to list below the newest editions of various documents. In this section, IFEHC provides a list of updates to the most used documents.

IFEHC, PLLC reminds everyone of the following. In receiving services, patients/examinees (including prospective individuals) consent to applicable policies. In continuing to seek services, patients/examinees consent to applicable updates in policies.

Please click the link below to access the list of the most recent versions of documents.

If you feel you cannot assume the burden of staying up-to-date, please contact IFEHC's Compliance Officer (HIPAA@IFEHC.com) to make alternative arrangements.

Posted 09/12/2024. Revised 09/13/2024, 09/21/2024. Document updated 10/02/2024.

This document is intended to replace most of the core paperwork that needs to be signed. Upon patient/examinee request; it can be completed by e-mail, text message, or any medium of his/her choice. Anyone who chooses to complete this document by an unencrypted digital medium is hereby advised that unencrypted communications are not considered secure. It is acceptable to communicate by unencrypted communications as long as s/he accepts the  inherent risk(s).

This document is an abridged version of the Acknowledgment of Policies, which it now (as of 09/21/2024) replaces entirely. In response to feedback from patients and examinees, IFEHC has simplified the check-in process. To expedite check-in, we give one document that indicates acknowledgment of (and consent to) the major documents given.

This document also replaces the Acknowledgment of the Notice of Privacy Practices.

As of 09/21/2024, we draw attention that we now ask patients/examinees to acknowledge our new Third Party Disclosure Statement.

Also of note is we keep making updates to make as clear as possible that no one is compelled to waive rights as a condition for care. We have safeguards such as allowing individuals to propose proactively applying amendments at the time of signing or afterward. Consent to services may also be revoked.

Revised 09/13/2024, 09/21/2024. Document updated 10/02/2024.

We are posting the seventh edition of the Service Agreement. You are advised that many clarifications are provided. This applies to both pro bono (free with no expectation of compensation) and compensated services.

In signing this document, you consent to the terms and conditions set forth in the other documents on this page. All efforts will be made to obtain your signature. However, failure to obtain your signature does NOT make the other documents inapplicable.

Be advised that committing any crimes on premises, including the use of fraud to obtain services, effectively nullifies any expectations you have from signing the contract or any other document referenced. Good faith belief of such crimes is grounds for IFEHC to investigate and involve appropriate third parties.

Updated 05/14/2023, 02/03/2024.

IFEHC complies with all applicable privacy laws. However, be advised that there are exceptions prescribed by statutes. They specify circumstances when there is a duty to disclose to other parties (e.g., the employer or the public) need-to-know information. Should such a circumstance arise, IFEHC will make all efforts to limit the scope of information disclosed to what is legally required. IFEHC, PLLC asks its patients/examinees to provide voluntary consent to cooperating with third parties. This consent can be revoked and/or amended. Failure to consent to this provision will not result in the denial of healthcare. However, lack of consent will not prevent IFEHC from cooperating with applicable laws and codes of ethics. To access IFEHC's Privacy policy, click the link below. For additional questions, reach the HIPAA Compliance Officer at HIPAA@IFEHC.com.

Revised 09/12/2024

This document is a summary of Document #134: IFEHC's Privacy Practices Policy. Patients (or their representatives) must sign an acknowledgement of receiving and understanding this policy (Document #136) in order to receive services. Please be advised that; if you are applying for a DOT-CDL medical card, the FMCSA-NRCME has its own electronic portal and policies governing the storage of your data. IFEHC also draws to your attention that this version grants IFEHC additional authority to cooperate with regulators, law enforcement, and any other third party with legitimate interest. In particular, this revision states that crimes that are committed to influence outcomes are exempt from HIPAA. For additional questions, reach the HIPAA Compliance Officer at HIPAA@IFEHC.com.

If you seek IFEHC's General Medical Clinic's (the pro bono clinic's) services, you agree to release IFEHC from liability from circumstances that are outside IFEHC's control. You also agree to assume liability for any damages incurred within the scope of IFEHC's work when IFEHC performs work off-premises. Even if our insurance covers damages off-premises, you may still be asked to cover it and agree to do so if asked.

Updated 09/08/2024, 09/12/2024

Telehealth is the provision of healthcare using communications technology. Informed consent for receiving telehealth services. Overview of responsibilities of physician and patient. In-person appointments are strongly encouraged after telehealth visits.

Most state regulators require the following: that you prove your current jurisdiction, that the provider verifies your identification, that there be backup plans in case of equipment failure, and that there be backup plans in case it is determined you are experiencing a medical emergency. Obviously; if you lie about your location, you alone are responsible for any adverse outcomes of any emergencies that cannot be handled remotely. Most regulators want it known to patients that they can expect standard of care, including access to their medical records from the telehealth session. IFEHC does NOT consider the session to have begun until these terms (also discussed in the informed consent) are agreed.

You are strongly advised to have as much objective information available as possible. This includes temperature, blood pressure, and pulse. Most pharmacies offer free use of sphygmomanometers (blood pressure cuffs).

DOT's standards are going up, and IFEHC is enforcing them!

The Federal Motor Carrier Safety Administration (FMCSA) has announced a number of changes to the Federal Motor Carrier Safety Regulations (FMCSR) that take effect June 23, 2025. In addition, FMCSA has also made clarifications regarding the standards currently in place. As of December 18, 2023; Medical Director Dr. Boren completed FMCSA's periodic (every five years) training, and IFEHC, PLLC has begun implementing these changes and continued enforcing existing rules that are clarified in the FMCSA-sponsored training modules. Referencing the changes to the FMCSR means the following largely "come from above", and we would like to think we are developing a reputation for being the most compliant DOT-CDL medical card clinic in the industry. Drivers and their employers have given us feedback that we are "tough but fair". The document (please click the link below) comments on the format of cards, special forms (also attached to the document), and clarifications.

If you are a DOT-CDL Examinee, you will be told about the following document and asked to acknowledge this document. The link to the two-page acknowledgment document is found on the General Documents Page (under the menu Patients). Even if IFEHC does not ask you to sign the Acknowledgment, you are presumed to have agreed to the Acknowledgment by receiving services. In our interpretation of statutes and standard of care, most of the terms to which you are being asked to agree are what any reputable and compliant provider would expect. In our interpretation, they thus constitute the stipulations of an implied warranty.

Although you are allowed to park a CMV in our parking lot, you are hereby advised it is not a good idea to drive a CMV to the appointment. If you fail the examination, DOT will NOT allow you to drive the CMV back.

This entry was moved to this webpage on 09/08/2024. This document was updated 09/12/2024.